Here are the 30 most common CRM terms and what they mean


The CRM market has a rich history and even if you limit yourself to looking at just the very best CRM software available, there are still a lot of different tools worthy of your consideration. That’s without looking more specifically at the different industry sub-sectors that leverage CRM platforms to engage with customers, whether that includes real estate firms, insurance providers, or sales personnel.

Altogether then, there’s quite a lot to get your head around concerning CRM solutions. One of the first things you should do is ensure that you understand the language being used when speaking about CRM. 

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